1. You may return your order within up to 5 days of receipt.
2. You can choose to get a free replacement, or a full refund.
3. Contact us and let us know you need to return your order.
4. Also let us know your option: a refund or a replacement.
5. Then we will confirm your request within 24 hours.
6. Ship your order back to us with tracking code.
7. Get refunded after we receive the package. Shipping cost will be refunded only if the return is for a item which was damaged during the delivery.

Returns and exchange details

We hope that you are thrilled with your purchase but please contact us if there is a problem. . We are happy to send more photos prior to purchase. Please ask questions and read carefully as the features of each item are clearly identified.

****no refunds for wrong address, please double check your address*****

All returns must be in their original condition with all tags attached, if applicable. 

Please wait for an email confirmation and instructions from us prior to returning the items.

Items must be returned to us in the same condition they left us.

******Shipping Charges are NOT refundable**********************

*******Custom orders are NOT refundable********

!!!!!!!!!!!!!!!!!!*******ATTENTION COLD CLIMATES AREAS During winter add a heat pack to your order to protect it during shipping. They work for 72+ hours and will keep your plants nice and cozy during their travels. Also connect with your postal worker to make sure they DO NOT leave your package outside in the cold if you are not home. We are not responsible for any packages left out in the cold when shipping to a colder climate in the winter. The plants ship just fine during winter. However if you know your climate is especially cold and your postal worker leaves packages outside take precautions to protect your new little guys on their journey to you.

USPS may still be having some delays on their end due to COVID and being overwhelmed during the holidays with first class and priority this unfortunately is out of our control and controlled by the post. We will however ship your package out quickly and email you tracking once it is shipped so you can follow it. We do not guarantee any delivery dates that is all controlled by USPS post. You need to reach out to the post for details on delayed shipments as we can not answer for the post or guarantee any dates.

***For Rush orders please contact us for pricing before placing your order.****

*****All of our shells are by products no sea life was killed all ethically sourced.

All Oor driftwood has been sanitized to minimize loose sand, fungus and microorganisms so can feel confident about bringing this little piece of nature into your home.

Please contact our Customer service at service@lahainacandleco.com to get the return address.